We will analyze the files you submitted and reply to you soon
If the suspicious files contain new malware which is unknown to us at this moment, we will update our signature database. After that we'll be able to detect and - if technically possible - remove it.
If you think our scanner has detected a clean file by mistake please select "Suspected False Positive (Not Malware)" option from above. Note that suspicious files and false positives need to be uploaded separately. Please make sure that the latest version of our scanner still detects the file.
Submit via email:
Alternatively you can send suspicious files via email to email@example.com. Please make sure that you compress the files using a packer such as 7-Zip or WinRAR. Since some email gateways are equipped with antivirus software, you should also give the file(s) a password to prevent them from being unpacked inadvertently.
Please make sure that you're not using the password.
Please note that false positives have to be uploaded via web interface and marked as such.